Contact
Email: support@divebuddy.pro
We usually reply within a few working days. There is no telephone hotline.
What helps us help you (optional details)
- app version and device model
- operating system version
- as precise a description as possible of the problem and the steps before it
- time of the error and a screenshot if available
Please do not send passwords, payment data, identity documents or health data.
Common cases
Restore purchases
Sign in with the same store account used for the purchase and use the restore-purchases option on the paywall.
Manage or cancel a subscription
Subscriptions are managed in your Apple ID or Google Play account. DiveBuddy Pro cannot cancel store subscriptions.
Cannot sign in
Check your internet connection, the sign-in method used (email, Google, Apple) and whether the email address is correct. For password problems use the password reset.
Dive computer import
Make sure Bluetooth permission is granted, the computer is charged and close to your phone. If it still fails, tell us the manufacturer and model.
Related pages
- Privacy policy: scope of data processing
- Delete account: in-app route and email route
- Terms of use and community guidelines