Legal & support

Delete account

This page applies to the DiveBuddy Pro app. You can delete your account and its content without reinstalling the app.

Version 1.0 · Last updated: 14 September 2026

Option 1: in the app (recommended)

  • Open DiveBuddy Pro and sign in.
  • Go to “Account & security”.
  • Choose account deletion and confirm.

The in-app route is the secure default because your identity is already proven by the existing sign-in.

Option 2: by email to support

If you cannot access the app, write to support@divebuddy.pro with the subject “Account deletion DiveBuddy Pro”.

  • Send the request from the email address of your account.
  • State that you want your DiveBuddy Pro account deleted completely.
  • For identity verification a confirmation may be sent to the email address on file. Without confirmation nothing is deleted, so that no one can delete someone else's account.
  • Do not send passwords or identity documents.

What gets deleted

  • Account data: credentials, provider links (Google/Apple), profile and settings.
  • User-generated content of your account: logbook, dive record, your posts, comments, reactions, messages, group and buddy links, trips/DiveSteps, marketplace listings and your media in cloud storage.
  • Active share links become invalid and are immediately unreachable.
  • Push tokens for your device.

What may be retained

  • Data required to meet statutory obligations – such as transaction records within commercial or tax retention periods, insofar as the provider holds such data.
  • Log data for abuse prevention for the period required.
  • Content that other users saved independently or quoted in their own posts, insofar as it is their own content.
  • Backups may delay deletion technically; data is removed as the backup cycle expires.

Subscriptions and purchases

  • Subscriptions are managed in your Apple ID or Google Play account.
  • Deleting your account does not automatically end a store subscription. Cancel it in the store as well, otherwise billing continues.

Questions

If you are unsure which data is affected, ask beforehand at support@divebuddy.pro. You can also delete individual content instead of the whole account.

Contact: support@divebuddy.pro

These documents describe the actual scope of the product to the best of our knowledge. They are not legal advice and do not replace a lawyer's data-protection review.

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